Shipping and Return Policy

DISCLAIMER

All products and shipping related concerns will be entertained within 48 hours of delivery only.

 

RETURN, REFUND AND TITLE:

Chitale Bandhu Mithaiwale does not take title to returned items. Any case of refund or cancellation is at sole discretion of Chitale Bandhu Mithaiwale.

In case of refund, refund is processed within 10 working days, order to claim the refund proper document evidence and track history is necessary.

In case of natural calamity or unforeseen circumstances if delivery gets delayed or cancelled only value of product be refunded, no shipping charges will be refunded.

Once the order processes for dispatch, cancellation is not allowed.

 

GENERAL SHIPPING RULES

1. All order placed post 6:00 pm shall be processed on the next day and delivered to you as per given timelines.

2. Any order placed/booked on late weekend i.e. on Saturday post 6:00 pm will be automatically processed for dispatch on Monday or on next working day evening. There is no courier service or pickups on Sunday or an any government holiday, thus we have restricted dispatch timelines due to limited shelf life of our products.

3. Orders booked during any festival months, might be delayed in dispatch/delivery in comparison to its normal delivery timelines due to several reasons like, shortage of stock, overloaded shipments for delivery.

I4. Shipping details while booking should be correct and any delay in delivery due to wrong details will be the sole responsibility of the customer only.

 

SHIPPING AND OTHER CHARGES

Click here to know about the Shipping and Other Charges.

 

GRIEVANCE CELL:

1. All product and shipping related concerns will be entertained within 24 hours of delivery only.

2. Pictures of concerned is must.

3. All email should marked to shoponline@chitalebandhu.in.

 

CASH ON DELIVERY:

1. CoD is available in selected cities and on selected products.

2. CoD is applicable only on orders below RS. 2000.

3. CoD charges are Rs.90 (Incl. Taxes).

 

DELIVERY TIMELINES:

Click here for Chitale Domestic Rates from 1st April 2020.

 

OTHER IMPORTANT POINTS

1. In case where billing address and shipping address is different all necessary information such as address, nearby location, contact person name and contact number should be provided for smooth delivery process

2. Custom on duty or inspection charges: In any custom duty or inspection charges incurred on the shipment by custom office or border security officer of the destination country, those charges need to be paid by the customer, Chitale Bandhu Mithaiwale is not liable to pay any charges. If the products are damaged or lost in this inspection process, no refund or replacement would be given by Chitale Bandhu Mithaiwale.